Use cases / Support
Support
Answer e-commerce support questions with an n8n agent
A builder made an n8n agent that handles customer support for an online store. Rather than following a fixed script, it reasons over current store information so its answers are not out of date.
- Tool
- n8n AI agent
- Source
- @adu_ayomid44238 on X
- Source date
Credit: this use case was shared by @adu_ayomid44238 on X. Summary written by Kitbox; see the original for full details.
Try it yourself
Our own starter prompt. Fill in the brackets, then paste it into n8n or your agent of choice.
Starter prompt
You are the support agent for [STORE]. Answer customer questions using only the policies and order data I provide below. If you can't find an answer, say so and offer to hand off to a human. Keep replies under 120 words and end each one with a clear next step.
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