Use cases / Support
Support
Book appointments through a support chat agent in n8n
On day 21 of an automation challenge, this builder made a customer-support chat agent in n8n. It connects OpenAI, memory, code steps, Google Calendar and Google Sheets to handle customer conversations and bookings.
- Tool
- n8n + OpenAI
- Source
- @AnikeDanielC on X
- Source date
Credit: this use case was shared by @AnikeDanielC on X. Summary written by Kitbox; see the original for full details.
Try it yourself
Our own starter prompt. Fill in the brackets, then paste it into n8n or your agent of choice.
Starter prompt
Act as the front-desk support agent for [BUSINESS]. Answer questions using the FAQ below, and when a customer wants an appointment, collect their name, email and preferred time, then confirm the slot. Summarize each conversation in one line for my log sheet.
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